Personal information and privacy

Personal and financial information is currency for criminals online. With your stolen identity, a criminal may be able to access your bank account or obtain credit cards or loans in your name and potentially ruin your credit rating.

Tip: Treat your personal information as you would treat your money—protect it and don't leave it lying around for others to take.

How to protect your privacy and identity online

You need to be careful with how much personal information you reveal online. Sharing your address, phone number, birthday and other personal information can mean you are at a greater risk of identity theft, stalking and harassment. This includes information you post on social media.

Identity thieves can piece together your identity from information that is publicly available about you online, so think about what information you have online that is spread across multiple sites.

Take proactive measures to protect your information

  • Use strong passwords and don't share them with anyone. Ideally use a passphrase that is made up of at least four words, including at least 13 characters, for example 'horsecupstarshoe'. Make it meaningful to you but hard for others to guess. Learn more about using strong passwords.
  • Use a separate email address for shopping, discussion groups and newsletters. If you need to, you can then change this address without disrupting online business activities.
  • Only share your primary email address with people you know.
  • If you use social media, adjust your privacy settings on social networks to control the amount and type of information that you want to share.
  • Take the time to familiarise yourself with how a social media platform uses your information when you create an account. Here are links to some sites' privacy policies:

Moderate your activity online and monitor for signs of compromise

  • Check your billing and account records carefully to detect signs of potential identity theft early.
  • Be careful when signing up to mailing lists – spammers sometimes use the unsubscribe button to validate addresses.
  • Only make online purchases from companies that have a clear privacy policy and secure payment pages. Find more information about safe online banking and payments.
  • Think before you fill out online forms and be careful with whom and how you share your information. Ask yourself, do I really need to give my information to this site?
  • Keep a record of what information you have given to whom.

Know what to do if your identity is stolen

  • Notify your financial institutions.
  • Change your passwords.
  • Notify the relevant websites.
  • Request a credit report from a reputable credit reference bureau. 

Where to get help

If you think you have been the victim of identity theft, act quickly to avoid further damage. Contact IDCare, a free government-funded service who can help. 

IDCare is Australia and New Zealand’s national identity support service. They offer personalised support to individuals who are concerned about their personal information.

Learn more

Learn more about protecting your privacy and identity online.