Get help

Falling victim to an online scam, virus or other internet nasty can be frustrating and unpleasant—but help is always available!

If something has knocked you offline, follow these steps to protect yourself from further harm:


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  • Contact your bank. If you’ve sent money or personal banking details to a scammer contact your bank immediately. Most big banks will cover any loss if someone makes an unauthorised transaction on your account, as long as you have protected your client number and passwords.
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  • Recover your identity. If you think you’ve been the victim of identity theft, act quickly. For advice contact iDcare on 1300 432 273 or use their free Cyber First Aid Kit to help you work out what to do.
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  • Report scams to Scamwatch. Scams can be reported to the Australian Competition and Consumer Commission’s Scamwatch.
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  • Report to authorities. If you have been a victim of a cybercrime such as fraud, report it to the Australian Cybercrime Online Reporting Network (ACORN).
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  • Recover when things go wrongRead our tips to help you get back up and running.

Where to get general IT help

  • Subscribe to the Stay Smart Online Alert Service to receive easy to understand advice about the latest internet threats, scams and other risks and how they can be recognised and addressed.
  • Your local computer store or repairer may be able to identify any hardware or software issues with your device.
  • Your Internet Service Provider (ISP) - the company you pay for your internet - can inform you of known service outages and issues that may affect your access to emails and web pages, including spam.
  • Your banking, shopping and financial institution websites usually post details of known security threats and alerts. Use the website's search function if the information isn't easy to find.

Online safety resources

 

  • ThinkUKnow, run by the Australian Federal Police, is an internet safety program delivering interactive training to parents, carers and teachers through schools and organisations across Australia. ThinkUKnow helps equip young people with online safety skills to help them enjoy more of the positives of the digital landscape and minimise the harm caused by negative aspects.