Contact Us

Postal address

Phone and email

Stay Smart Online program
Cyber Crime and Security Branch
Attorney-General's Department
3-5 National Circuit
BARTON ACT 2601

Phone: (02) 6141 6666
Email: staysmartonline [at] ag.gov.au

 

 

Contact us form

The Stay Smart Online website is managed by the Cyber Crime and Security Branch, Attorney-General's Department.

You can use the contact form to leave feedback or if you have a general enquiry about the Stay Smart Online program or the Stay Smart Online Alert Service.

Where to get general IT help

  • Subscribe to the Stay Smart Online Alert Service to receive easy to understand advice about the latest internet threats, scams and other risks and how they can be recognised and addressed.
  • Your local computer store or repairer may be able to identify any hardware or software issues with your device.
  • Your Internet Service Provider (ISP), the company you pay for your internet, can inform you of known service outages and issues that may affect your access to emails and web pages, including spam.
  • Your banking, shopping and financial institution websites usually post details of known security threats and alerts. Use the website's search function if the information isn't easy to find.

Reporting cybercrime

ACORN

The Australian Cybercrime Online Reporting Network (ACORN) is a national policing initiative of the Commonwealth, State and Territory governments. It is a national online system that allows the public to securely report instances of cybercrime.

Scams and email spam

Scamwatch
MoneySmart
ACMA

SCAMwatch, run by the Australian Competition and Consumer Commission (ACCC), provides information to consumers and small businesses about how to recognise, avoid and report scams.

The Australian Securities and Investment Commission's (ASIC) MoneySmart website explains how scams work, how to identify different scams and what to do if you have been scammed.

MoneySmart only deals with scams involving investments, superannuation, managed funds, financial advice or insurance.

Australian Communications and Media Authority
(ACMA) online content and provides information about safe use of the internet and mobile phones.

Local consumer protection agencies

While the ACCC is the national agency dealing with general consumer protection matters, state and territory agencies also play an important role in fighting scams:

Online safety resources for children, youth, parents and schools

Children’s eSafety Commissioner
ThinkUKnow

The Office of the Children’s eSafety Commissioner provides information and education to empower young people ot have safe, positive experiences online.

ThinkUKnow, run by the Australian Federal Poloice (AFP), is an internet safety program delivering interactive training to parents, carers and teachers through schools and organisations across Australia.
ThinkUKnow helps equip young people with online safety skills to help them enjoy more of the positives of the digital landscape and minimise the harm caused by negative aspects.