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Franchise operation clients targeted in ransomware attack

Priority Level: 
Moderate
25 November 2016

Customers of Jim's Building Inspections – part of franchise operation Jim's Group – are advised to be wary of emails from the inspections business following a media report of an apparent security breach.

According to the report, malicious emails that include links to what the author claims is an invoice from Jim's Building Inspections are being sent to current and former customers of the business. The report indicates the emails appear to come from Jim's Building Inspections' official account. However, once clicked on, the link reportedly downloads ransomware to the victim's computer.

Ransomware can lock the files on a users' computer and demand payment in digital currencies equivalent to a few hundred dollars for the key to unlock them.

Stay Smart Online recommends people who receive unexpected emails claiming to include invoices or similarly important content avoid opening the message, and not click on any links or attachments. If you have doubts, contact the business directly to verify the authenticity of any email using details sourced from its official website or previous interactions. Do not use any contact details included in the email itself.

Ransomware is an increasingly popular type of online attack. Recent examples include fake bill scams, while researchers are regularly discovering new variants of ransomware.

More information

Stay Smart Online has more information on recognising scam emails, as well as information on protecting against ransomware attacks.

You can also report ransomware scams to ScamWatch.

The information provided here is of a general nature. Everyone's circumstances are different. If you require specific advice you should contact your local technical support provider.