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Do not respond to scammers who use text messages, social media or email to offer fake vouchers

Priority Level: 
16 January 2015

Alert Priority Moderate

You are advised not to respond to scammers who use text messages, social media or email to offer fake vouchers in return for personal or financial information.

The Australian Competition and Consumer Commission’s SCAMwatch service has received reports of messages or posts that appear to misuse the names and logos of popular retailers to entice people to participate in the fake voucher programs.

According to SCAMwatch, some of the names and logos possibly being misused belong to ALDI, Bunnings, Coles, IGA, Myer and Woolworths.

Consumers are typically asked to click on a link, to complete a survey or download a program to receive a voucher for as much as $1,000. A minor variation to the scam involves consumers being asked to pay a small amount (as low as $1) to receive a voucher for a substantially higher amount.

Scammers often use these promotions to collect credit card or bank account details and other personal information. They can then use this information to obtain money or commit identity theft.

More information

Stay Smart Online has information about avoiding hoaxes and scams here.

Information for this alert has been provided by the ACCC’s SCAMwatch service.

The information provided here is of a general nature. Everyone's circumstances are different. If you require specific advice you should contact your local technical support provider.


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This information has been prepared by Enex TestLab for the Department of Communications ('the Department'). It was accurate and up to date at the time of publishing.

This information is general information only and is intended for use by private individuals and small to medium sized businesses. If you are concerned about a specific cyber security issue you should seek professional advice.

The Commonwealth, Enex TestLab, and all other persons associated with this advisory accept no liability for any damage, loss or expense incurred as a result of the provision of this information, whether by way of negligence or otherwise.

Nothing in this information (including the listing of a person or organisation or links to other web sites) should be taken as an endorsement of a particular product or service.

Please note that third party views or recommendations included in this information do not reflect the views of the Commonwealth, or indicate its commitment to a particular course of action. The Commonwealth also cannot verify the accuracy of any third party material included in this information.