Scams and hoaxes
Be very suspicious of emails and websites from unknown origins, specifically ones that promise you money, good health or a solution to all your problems.
Be just as wary about this type of email or website as you would about a telephone call or letter from an unknown source that makes unusual promises or asks you for personal or financial details.
Remember, anything that looks too good to be true usually is.
Steps to avoid online scams and hoaxes
Delete suspicious emails and leave websites that:
- ask you to provide your banking details or similar requests for personal information or promise you money
- present hard luck or exotic stories telling you that you can share in hidden millions of dollars, or
- offer you a job where you need no qualifications, but just ask for a bank account for money transfers.
Remember:
- Never provide personal details via emails or links from emails. If you are unsure, double check by telephone with the company or institution.
- Never follow the links in spam emails these could lead to downloading unwanted viruses or spyware.
- Ensure that you have up-to-date anti-virus and anti-spyware software installed on your computer. Install a firewall on your computer and make sure it is activated. You could also consider using a spam filter. For more information see Secure your computer.
Further information
You can report a scam or hoax to the Australian Competition and Consumer Commission (ACCC) Infocentre on 1300 302 502 or to its 
SCAMwatch website.
You can also contact your local state or territory fair trading agency to report a scam.
